Patient satisfaction continues to be a driving factor in quality of care. Communication is a primary driver of patient satisfaction and the quality of care was significantly better in hospitals that performed better on HCAHPS: 85.7% vs. 82.8%%; p< 0.001 (Jha, 2008).

SAC uses Quantum Clinical Navigation System to track patient satisfaction measuring over 92,000 cases from January 1 through October 31, 2011. We are excited and proud to report that over 99% of our patients would recommend our group to others and were very pleased with their overall anesthesia care.